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CD0271. Leadership, Communication for maritime leaders

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About this collection

The Seagull CBT bank is organised into modules covering safety, shipboard operations, maintenance and other topics. Original module names and codes are retained to help you find the topic you need.

“Seagull CBT — CD0271. Leadership, Communication for maritime leaders” contains 32 questions across 1 collection.

Learning

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Exam

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Sample questions and answers

These examples come from the published collection. Choose Learning to study questions in sequence, or Exam to check your knowledge.

You are doing some paper work when the fitter knocks on your door and tells you that he has some concerns about his appraisal. Which ONE of these actions should you avoid in order to show good active listening skills?

One correct answer

  • Maintain an appropriate level of eye contact.
  • Have a relaxed, open body language
  • Continue working while listening to the fitter.✓ Correct answer
  • Temporarily stop doing the paper work.
You observed that the third mate has not been doing the maintenance jobs for lifesaving and firefighting equipment. Following the TIAS principle, which ONE of these statements would it be best to use in approaching the issue with the third mate?

One correct answer

  • “You are irresponsible. Explain why you failed again to inspect all life saving and firefighting equipment.”
  • “Give me three reasons why I should not send you home. You failed to check the life saving and firefighting equipment again.”
  • “I observed that you were not able to inspect all life saving and fire fighting equipment again. I would like to know your challenges so that I may be able to assist you.”✓ Correct answer
  • “I just don’t understand why you failed to inspect all life saving and firefighting equipment again. You owe me an explanation.”
The chief engineer asked the fourth engineer to give him the fuel ROB figures. The instruction was not clear to the fourth engineer, but he simply said “Yes sir!” in order to avoid looking foolish. Which ONE of the types of communication barrier is the above an example of?

One correct answer

  • Lack of time and planning
  • Fear✓ Correct answer
  • Competence level
  • Noise
Which ONE of these statements does NOT support the importance of effective communication on board the ship?

One correct answer

  • Poor communication may lead to accidents onboard.
  • Communication builds good relationship among the crew.
  • Communication cannot change seafarer’s performance.✓ Correct answer
  • Knowledge sharing is one of the positive results of effective communication
According to Mehrabian, which ONE of these elements provides the biggest impact in face-to-face communication?

One correct answer

  • Voice tone
  • Body language✓ Correct answer
  • Words
  • Appearance

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Can I use my result as an official document?

No. This is independent practice. A result does not replace an examination, certificate or knowledge check by an authorised organisation.