CD0252. Active Listening.

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CD0252. Active Listening.
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About this collection

The Seagull CBT bank is organised into modules covering safety, shipboard operations, maintenance and other topics. Original module names and codes are retained to help you find the topic you need.

“Seagull CBT — CD0252. Active Listening.” contains 30 questions across 1 collection.

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Select, from the options given, the phrase which most accurately completes the following statement. "One way of demonstrating good listening skills while listening to another person is to ask open-ended questions as they are generally...

One correct answer

...questions that can generate a correct answer.”
...questions that involve the word “open”.”
...not answerable by either “yes” or “no”.”✓ Correct answer
...answerable by “yes” only.”

Active listening is one of the important tools in effective communication. Which one of the following practices does NOT normally result in effective communication?

One correct answer

Maintaining an appropriate level of eye contact
Using the ‘You’ language✓ Correct answer
Showing relaxed, open body language
Avoiding distractions

Select, from the options given, the word which most accurately fills the gap in the following statement. “Good listeners ask questions, however, questions that begin with the word ___ should be avoided because they may lead the speaker to become defensive”.

One correct answer

...‘what’...
...‘why’...✓ Correct answer
...‘how’...
...‘when’...

Select, from the options given, the phrase or word which most accurately completes the following statement. “In relation to active listening, avoiding eye contact when listening to another person can be interpreted as...

One correct answer

...shyness.”
...lack of interest.”✓ Correct answer
...politeness.”
...lack of awareness.”

The Second Engineer has a habit of interrupting you while you are talking and does not let you finish your statement before suggesting what to do. What should the Second Engineer do in order to be an active listener?

One correct answer

They should ensure that they are well understood all the time.
They should give themselves more time to explain further so that you understand them.
They should give you sufficient time to explain and understand your side before they respond.✓ Correct answer
They should force you to listen to them so you will learn from their experience.

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