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CD0250. Conflict Management.

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About this collection

The Seagull CBT bank is organised into modules covering safety, shipboard operations, maintenance and other topics. Original module names and codes are retained to help you find the topic you need.

“Seagull CBT — CD0250. Conflict Management.” contains 30 questions across 1 collection.

Learning

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Exam

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Sample questions and answers

These examples come from the published collection. Choose Learning to study questions in sequence, or Exam to check your knowledge.

Which one of the activities given in the options is least likely to lead to a conflict?

One correct answer

  • interpersonal relationships
  • meetings
  • negotiations
  • reading a book✓ Correct answer
Conflicts in meetings can be very disruptive, but they can also be very helpful. Which one of the following is NOT a good conflict handling technique for meetings that get ‘out of control’?

One correct answer

  • Document the subject and discuss it in the next meeting.
  • Ask to speak with the person after the meeting or during the break.
  • Agree that the person has a valid point and there may be some ways to make the situation work for both parties.
  • Present your view and force for an agreement.✓ Correct answer
Select the option that most accurately completes the following statement. “In order to arrive at a win-win solution to problems, it is best to...

One correct answer

  • ...define the problem in such a way that it is mutually acceptable to both parties.”✓ Correct answer
  • ...personalize the problem and be defensive.”
  • ..accept the fact that somebody has to lose.”
  • ...amplify the faults of the other party.”
There has been a complaint from the crew regarding ‘alleged’ unfair usage of the television. Which one of the following types of conflict is this considered to be?

One correct answer

  • Values conflict
  • Technical conflict
  • Interest conflict✓ Correct answer
  • Personal conflict
Which one of the following is NOT a constructive technique for avoiding and resolving conflicts option?

One correct answer

  • Discuss your differences in values openly.
  • Communicate honestly.
  • Stick to the facts.
  • Focus on the past.✓ Correct answer

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Can I use my result as an official document?

No. This is independent practice. A result does not replace an examination, certificate or knowledge check by an authorised organisation.